• Ensuring a prompt, accurate and courteous response to customers’ requests received either telephonically or electronically.
• Providing the required information to customer enquiry.
• Receiving accurate data input when logging and updating a task into CAFM (Asset Management) system.
• Receiving and escalating customer complaints.
• Conducting customer surveys.
• Escalating complaints as and when needed.
• Providing a seamless service and processing between the contact center CAFM, Asset Management system and individual operations.
• Providing accurate and up to date information to end users.
• Providing a high level of customer service to the client and site personnel
• Strong computer knowledge and office applications.
• Typing skills.
• Excellent Communication skills (written and oral) in English and Arabic.
• Ability to work under pressure and without supervision.
• Good decision-making skills.
• Able to work in shifts (24/7 operation).
• Accuracy and attention to detail.
• Problem solving.
• Customer Care focused.
• 3+ years of experience working in the related field
• 3+ years in system implementation and project management
نبذة عن المنشآة
رسالة المنشأة الحرص على تقديم خدمات رائعة من خلال إشراك كافة القدرات المتاحة لتولي المسؤولية وبناء مؤسسة مستدامة