• Ensuring a prompt, accurate and courteous response to customers’ requests received either telephonically or electronically.
• Providing the required information to customer enquiry.
• Receiving accurate data input when logging and updating a task into CAFM (Asset Management) system.
• Receiving and escalating customer complaints.
• Conducting customer surveys.
• Escalating complaints as and when needed.
• Providing a seamless service and processing between the contact center CAFM, Asset Management system and individual operations.
• Providing accurate and up to date information to end users.
• Providing a high level of customer service to the client and site personnel